The TRANSERV program achieves total customer satisfaction through the best service quality and value for your money. The customer has the highest priority, regardless of the urgency of the request or service required. The program offers a number of options, designed to provide every Transas customer with a scope of maintenance, support, warranty and upgrade services, to meet their budget and business objectives.
Advantages
The TRANSERV packages have been designed in accordance with customer demands and requirements and can include:
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- 24/7 telephone and e-mail support and service coordination
- E-mail support with a guaranteed answer within 12 hours
- Remote support
- 24/7 support for chart ordering during non-office hours
- Annual evaluation of Transas Service Coordination by customers
- Discounts on SW upgrade
- On demand software upgrades of ECDIS with preventive maintenance
- Discounts on service rates